Privacy Policy

This privacy policy sets out how Design Studio V uses and protects any information that you give us when you use this website. 

Who are we?
Design Studio V : interior-/spatial design and colour consultant.
Design Studio V is the official UK distributor for Pure & Original Ltd. 
VAT reg.nr. : 112723844
Office and Studio address: Unit 6 Barle Entreprise Centre, Dulverton, Somerset TA22 9BF (GB)

 

Design Studio V is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How do we collect information from you?
We obtain information about you when you place an order on our website, by phone, email or letter, contact us by email, telephone or in person, request information, join our VIP or newsletter list, enter a competition, submit a contact form or submit feedback. 

Type of information we collect from you:
This may include your name, address, contact details (telephone number, email address), our web pages you may have accessed.
 

What do we do with the information we collect?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order, obtain payment, arrange delivery and provide service to you as our customer
  • Operational purposes (dealing with queries, tracking deliveries, reviewing past purchases)
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; if you'd like to stop receiving our news letters or emails you can unsubscribe from our communications at any time or send us your request to remove your details from our files, by email (see below). 
  • From time to time, we may also use your information to contact you to obtain feedback on our products and services. We may contact you by email, phone or mail. We may use the information to customise the website and improve our services. 

How long do we keep the information you've given us?
We are legally required to hold some types of information to fulfil our obligations to you. Therefore we'll hold your personal information on our systems for as long as is necessary to serve you as our customer; however we'll review retaining your information on a regular basis. You can contact us at any time if you wish to be removed from our systems (see below). 

Security
We do not store your card payment or bank details; if you make a purchase online or over the telephone your card information is collected by our third-party credit/debit card payment processors with specialised and secure payment systems. 

We do not share the information we collect from you such as name, address and contact details or purchase type, unless it's required to process and deliver your order or follow up on your query. We do not sell or knowingly release your information to other parties for their own marketing purposes, or unless we are required by law to do so. 
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

If you believe that any information we are holding on you is incorrect or incomplete, please send your email to info@designstudiov.co.uk or call us on 01398 323695. We will promptly correct any information found to be incorrect.

Design Studio V
This Policy was last updated 23 May 2018.